Energy

Billing and Payments

E-billing and E-communications is a really convenient and easy way to receive and maintain copies of your energy bills and other communication that we have with you.

Market Contract Terms

You have engaged Trikon Pty Ltd to provide you your Electricity. If you have any queries about this application or about the supply of utilities to the premises in general, please contact Electricity in a box directly on
1300 TRIKON (874 566) or
via email at [email protected]

Energy Savings

Electricity consumption reduction can be easily achieved by making smart choices when purchasing household appliances by following the Star system.

Hardship Policy

We send our customers a copy off our Hardship Policy in our welcome packs. We can also send you a free copy of our Hardship Policy in accordance with your preferred method of receiving written communication.

NSW Complaints and Feedback

For NSW customers, we have an easily accessible complaints process in place should something go wrong. Please note that you also always have the option to contact the Energy & Water Ombudsman NSW (EWON) at any time for independent advice and assistance.

Complaints and Disputes

To lodge feedback, compliments or complaints over the phone with our customer service team, you can contact Trikon Energy on
1300 TRIKON (874 566) or
via email at [email protected]