Trikon Link Pro - Privacy Policy

Types of Information

Personal Information: Name, email address, phone number, and login credentials.

Device Information: Technical details such as operating system, app version, and device model.

In-App Messages: Messages exchanged within the App.

Crash Logs and Diagnostics: Data to identify and resolve technical issues.

Optional Information (based on user choice):

• Photos and videos uploaded by the user.
• Voice and sound recordings for app functionality.
• Contacts accessed with user permission.

We do not collect Sensitive Information unless required for specific purposes, in which case we will comply with the Privacy Act.

How We Collect Your Information

Direct Input: Information you provide while using the App or during registration.

App Functionality: Information collected during usage to ensure smooth operations.

Cookies and Tracking: While the App does not use cookies, tracking may be implemented for diagnostics and performance improvement.

How We Use Your Information

We use the collected data for:

• App Functionality: To ensure smooth operations and feature availability.
• Account Management: To manage and secure your account.
• Analytics: To improve user experience and resolve issues.
• Legal Compliance: To meet obligations under applicable laws.

Data Sharing

We do not share your Personal Information with third parties for marketing purposes. However, data may be shared with trusted service providers strictly to enable the App’s functionality.

International Data Transfers

All data collected via the App is stored and processed within Australia. No Personal Information is transferred overseas.

User Rights

You have the following rights regarding your data:

• Access: Request a copy of your Personal Information.
• Correction: Request corrections to inaccurate data.
• Deletion: Request account deletion and data removal.
• To exercise your rights, please submit a request at Trikon Link Request Form (https://www.trikon.com.au/trikon-link-request-form/).

Data Protection and Security

We take reasonable steps to protect your data from misuse, loss, unauthorised access, or modification by:

• Encrypting sensitive data.
• Storing data on secure servers.
• Implementing strict access controls.

When no longer required, your data is securely deleted or de-identified.

Use by Minors

The App is not specifically designed for children under 18. However, no Personal Information specific to minors is collected without consent.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Users will be notified of significant changes through the App or our website.

Complaint Procedure

If you believe we have breached your privacy, you can:

• Contact our Customer Relations Team at [email protected].
• Escalate the matter to the Office of the Australian Information Commissioner if dissatisfied with our response.

Contact Us

If you have any questions, wish to access or correct your data, or need to lodge a complaint, you can reach us at:

• Email: [email protected]