Trikon collects Personal Information primarily to supply customers with the products and services ordered from it. We will only collect Personal Information where the information is necessary for Trikon to perform one or more of its functions or activities.
Personal Information held by Trikon can include your name, date of birth, current and previous addresses, phone numbers including landline and mobile, email addresses, bank account details, credit card information, occupation, drivers licence number and any Trikon login details and passwords. It is up to you whether you choose to supply personal information that we request from you however if you decide not to provide certain personal information we may not be able to provide you with the services you wish to ensue with Trikon.
If you choose to elect an Authorised Representative as part of your service with Trikon you may need to provide us with personal information about that person such as name, date of birth and the relationship that person has with you. If this is the case, we rely on you to inform that individual that you are providing their personal information to Trikon and to advise them that if they have further questions they can contact Trikon.
Trikon collects personal information in a number of ways, including:
Trikon also collects and uses Personal Information for secondary purposes including:
Trikon will notify individuals of the matters listed below before collecting any Personal Information:
Where it is not practicable for Trikon to notify individuals of all of the Collection Information before the collection of the Personal Information, Trikon will ensure that individuals are notified of the Collection Information as soon as possible after the collection.
Your personal information is held and stored on paper, by electronic means or both. We have physical, electronic and procedural safeguards in place for personal information and we take reasonable steps to ensure that your personal information is protected from misuse, interference, loss and unauthorised access, modification and disclosure.
For example, our IT systems feature password protections, firewalls, and intrusion detection and site monitoring functionalities. Further, our staff members receive regular training on our strict privacy and confidentiality procedures in relation to all personal information stored by us electronically and in printed form.
We will retain your personal information whilst it is required for our business functions or any other lawful purpose. We use secure methods to destroy or permanently de-identify your personal information when it is no longer needed.
Trikon will obtain an individual’s consent for use of non-sensitive Personal Information for Secondary Purposes at the time of collection. Trikon will not use Personal Information without taking reasonable steps to ensure that the information is accurate, complete and up to date. Trikon uses your Personal Information to:
Also, your personal information is collected so that we can promote and market services to you (including by way of direct mail, telemarketing and email). This is to keep you informed of products, services and special offers and may continue after you cease acquiring services from us. If you do not wish us to contact you to promote and market products, services and special offers to you, please call Trikon on 1300 880 687.
Trikon may disclose your personal information to organisations outside of Trikon. Trikon may Disclose Personal Information to related or unrelated third parties if consent has been obtained from the individual. This will include obtaining the individual’s consent for Disclosures made under the credit reporting requirements of the Privacy Act 1988. Your personal information is disclosed to these organisations only in relation to us providing our services to you. These organisations carry out our:
We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. Trikon will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act 1988 and ensure that these organisations are bound by confidentiality and privacy obligations.
In addition, Trikon may disclose your Personal Information to:
If a Disclosure is not for a Primary Purpose; is not for a related Secondary Purpose; or upfront consent has not been obtained, Trikon will not Disclose Personal Information otherwise than in accordance with the exceptions set out above.
Trikon takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. We will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved. The accuracy of this personal information depends however to a large extent on the information you provide Trikon with. It is important that you contact Trikon to let us know if any of the information we have collected is incorrect or if any of your personal details have changed
Trikon requires employees and contractors to perform their duties in a manner that is consistent with Trikon’s legal responsibilities in relation to privacy. Trikon will take all reasonable steps to ensure that paper and electronic records containing Personal Information are stored in facilities that are only accessible by people within Trikon who have a genuine “need to know" as well as “right to know" basis. Trikon will review, on a regular and ongoing basis, its information and security practices to ascertain how ongoing responsibilities can be achieved and maintained.
If Personal Information must be sent by Trikon overseas for sound business reasons, Trikon will require the overseas organisation receiving the information to provide a binding undertaking that it will handle that information in accordance with the Australian Privacy Principles, preferably as part of the services contract.
Trikon will allow its records containing Personal Information to be accessed by the individual concerned in accordance with the Privacy Act 1988. Trikon will correct its records containing Personal Information as soon as practically possible, at the request of the individual concerned in accordance with the Privacy Act 1988.
Individuals wishing to lodge a request to access and/or correct their Personal Information should do so by contacting Trikon in writing at the contact details listed below. Trikon reserves the right to charge a fee for searching for and providing access to your information.
If you have any questions in relation to privacy, please contact us on our Privacy Liaison as follows:
Phone: 1300 880
Address: 2A/6-8 Boundary Road, Northmead, NSW 2152
Please note that any calls may be made between 9.00am to 5.00pm, Monday to Friday.
If you make a complaint about privacy, we will acknowledge receipt of your complaint, and try to investigate and respond to you within 30 days. If you are unhappy with the outcome, you can lodge a complaint with the Telecommunications Industry Ombudsman or the Office of the Australian Information Commissioner.
Similar to our other policies we regularly review and edit this document so as to ensure its effectiveness and accurateness. We do so at the discretion and may do so without notice. The latest version will be available on our website and when we do make changes to it the changes will be posted on our website.