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The Comprehensive Guide To VoIP Phone Systems

5G is not just another 'G' - Trikon
The Comprehensive Guide To VoIP Phone Systems

We are frequently questioned about the top VoIP phone solutions for small businesses. And you're not the only one who is interested in learning more about purchasing the best business phone system that is compatible with VoIP. When the time comes to buy, you will have all the information you need from this buyer's guide.

It’s a wise choice to make, not just because businesses have been using VoIP for more than 5 years, but also because the NBN will make VoIP phone systems the only viable option for your company’s telco going forwards. With the NBN, businesses of all shapes and sizes will now have access to the high-quality internet needed to run VoIP services, which was previously only available to big businesses with the financial wherewithal to pay for dedicated, high-quality internet connections.

If you’ve been hearing about VoIP and you’re thinking about getting your business on board, this article will help you understand exactly what it is, and how it works, and arm you with everything you need to make the best choice when purchasing a VoIP phone system for your business.

This article will describe what VoIP is and how it functions for you if you have been hearing about it and are considering implementing it in your company. With this knowledge, you will be able to choose the finest VoIP phone system for your company.

The classification of VoIP, its advantages and disadvantages for businesses, and an analysis of who should use VoIP phone systems are all covered below.

5G is not just another 'G' - Trikon

What Is VoIP?

VoIP, which stands for Voice over Internet Protocol, is a term used to refer to any phone call made via the internet as opposed to a regular phone line. VoIP is becoming more and more prevalent in our lives; if you have ever used Skype. WhatsApp or FaceTime to make a call, you have already used a VoIP service.

VoIP is the technology of converting analogue voice signals into internet-capable digital data. VoIP line rental and phone call costs are significantly less expensive than traditional services because using VoIP is quicker and simpler.

How does VoIP work?

VoIP uses an encoder-decoder, or codec, to transform your voice into digital data that must then be converted back into voice signals at the other end of the call. The voice data is compressed by codecs to speed up transmission, which improves call quality.

As VoIP employs digital signals instead of analogue data like traditional PSTN phone conversations do, codecs are necessary. The digital VoIP signal will be decoded back into its analogue form when it reaches the recipient, allowing them to hear and comprehend it. When someone calls you using a VoIP service, the same thing takes place.

Your call will travel entirely over the internet if both caller and recipient are using VoIP. The call uses VoIP to get as far as it can, but if one of the individuals is using a traditional analogue service, it switches back to the public phone network when necessary. The same thing occurs if you use a traditional phone and a VoIP service calls you, only that the direction of the call journey is reversed.

VoIP Phone System Definition

VoIP Phone Systems can be known by many other names. If you’ve ever heard the terms, ‘IP-enabled’, ‘IP Phone System’, ‘Internet Phone system’, ‘Hybrid IP PBX System’, or ‘VoIP Telephone System’, then you’ve heard of some of those many names. They’re all talking about the same thing.

VoIP Phone Systems utilise VoIP services (which use your internet connection, as mentioned above) to make phone calls, rather than using the traditional public telephone network.

They are different from traditional phone systems because they are designed especially for VoIP, and hence they send and receive digital data.

Countless distinctive names might be used to refer to VoIP phone systems. You may be familiar with some of those names if you have ever heard the terms “IP-enabled,” “IP Phone System,” “Internet Phone System,” “Hybrid IP PBX System,” or “VoIP Telephone System.” They are all discussing the same subject.

VoIP phone systems use VoIP services to make phone calls rather than the conventional public telephone network (which, as indicated above, uses your internet connection).

Since they were created specifically for VoIP, they differ from conventional phone systems because they send and receive digital data.

Why are VoIP Phone Systems So Popular?

There are three key factors behind the rising popularity of VoIP phone systems. The first is that VoIP lines and internet phone calls are far less expensive than traditional phone services. We are talking about making your bill in half. The second is that VoIP makes room for Cloud Hosted Phone systems, which do away with the requirement for large PBX boxes in your workplace. The last justification is more of a necessity; due to the NBN, no Australian company will soon be able to operate any phone system without using a VoIP service.

How Does the NBN Fit into the VoIP Phone System Picture

The conventional copper public telephone network is being phased out as the NBN is implemented throughout Australia. This means that all locations outside of some rural and remote areas will not have access to traditional phone services. Your phone lines are literally on the line since you won’t be able to make phone calls the way you have been for years if the network is eliminated.

The majority (95%) of Australian businesses will be impacted, which will result in significant changes for everyone. All companies will now need to deploy VoIP services to run their phone system as part of the NBN plan. In other words, once the NBN is set up in your business, you won’t just use it for the internet; you will also use it for phone calls. Your service provider will assist you during the procedure, and we assure you that it is not as challenging as it may seem!

From now on, you will just connect your phone system to your data service rather than a wall outlet.

Remember that you have no choice but to use the NBN! You cannot put off making this changeover because doing so would fail your phone system.

A Comprehensive VoIP Phone System Review

Now that you are familiar with VoIP and how it functions, let's look at VoIP phone systems themselves.

They can be found under several different names, as we previously mentioned, so keep an eye out for the following terms while you shop online:

If you are looking for the best VoIP service provider, try searching online through the below-mentioned terms:

  • • VoIP phone system
  • • VoIP providers
  • • VoIP service
  • • VoIP service providers
  • • Business phone system
  • • Business phone services

VoIP Business VoIP Phone System vs. Traditional On-Premise PBX

Traditional On-Premise PBX Systems

On-Premise PBX systems will be our first topic of discussion. These phone systems require you to have a big box inside your workplace, which you are in charge of maintaining, keeping secure, and updating features when you want changes to your system to function.

Since On-Premises PBX systems now use analogue data and the public telephone network; they cannot be used with VoIP. It will need to be enabled to work with VoIP if it has IP functionality (which means it CAN work with digital signals), which would require a technical visit and the purchase of additional hardware.

There shouldn't be a single provider in Australia that would ever try to sell you one of the On-Premise systems that can never be made to function with VoIP.

Due to the aforementioned factor as well as the fact that VoIP services enable you to replace the bulky box in the workplace with a Cloud Hosted Phone System, traditional On-Premises PBX systems are losing ground to IP-enabled VoIP systems.

VoIP Business Phone Systems

On-Premise VoIP Phone Systems

We'll start by letting you know that, if you want to, you can still buy a VoIP-compatible on-premise PBX system. The only difference between these systems and a conventional PBX is that they are IP-enabled right out of the box.

Some businesses still favour the on-premise alternative, but the majority are moving to a hosted IP phone system since it elevates VoIP services.

Cloud-Hosted VoIP Phone Systems

These are phone systems' bees' knees. First and foremost, since everything is hosted by your provider and, for lack of a better description, "lives," are safe and secure on the internet, there is no PBX box in your workplace. Your office only has IP-enabled handsets, which relieves you of the responsibility for maintenance and security. Due to how simple installation is, many of our clients decide to complete it themselves, which further reduces the cost of specialist visits (which is a must with an On-premise System).

All of the functionality included in a conventional on-premise system, if not more, are present in cloud-hosted VoIP phone systems. The best part about these features is that you can call your provider, and they will update, upgrade, or change them right away without the need for a professional. Make sure you don't settle for a provider where you have to pay for each feature each month since if you discover the perfect one, you'll get a lot of them for free.

Another advantage of using hosted services is scalability. Simply purchase a handset, link it to a reliable internet connection, and the person is connected to your phone system whether you need to add a new employee to your office or connect someone who works remotely or from home.

The fact that putting a redundancy plan in place is far more feasible and economical when your system is hosted in the cloud is another excellent point in favour of choosing a hosted VoIP system. As we previously indicated, updating services like call forwarding and call diversions is as easy as giving your provider a call.

The Best VoIP Phone Systems for Small Businesses

The requirements and preferences of you and your professionals will determine which VoIP phone system is appropriate for your company.

As we previously indicated, on-premises VoIP phone systems are still available for purchase and installation. It can be that you prefer managing and updating features yourself or that you feel secure storing them in a safe location in your office.

Despite this, the majority of organisations use hosted VoIP phone systems for the various reasons we listed above. It is secure, a money saver, easy to maintain and upgrade.


You should have sufficient knowledge to begin considering how your organisation will incorporate VoIP phone systems now that we have looked in-depth at what VoIP is, how it operates, and what role VoIP Phone Systems will play in our future as businesses.

You are not alone if you think this kind of technical information is a bit intimidating. Even if you are not one of our existing customers, our support staff at Trikon is always happy to respond to your queries and provide informational advice. Also, if your professionals require more knowledge regarding VoIP phone systems, give us a call.

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